Shipping Policy

Shipping Policy

Thank you for shopping with us! We aim to provide the best shipping experience possible. Please read our shipping policy below for more details about processing times, shipping options, and delivery guidelines.

1. Processing Time

All orders are processed within 20 business days after payment confirmation. Please note that processing times do not include weekends or holidays.

  • Orders placed after 4pm will be processed the following business day.
  • Orders placed during peak times (holidays, sales, etc.) may experience slight delays.

2. Shipping Methods

We use reliable carriers to ensure safe and timely delivery of your orders.

  • Tracking numbers will be provided for all orders, so you can monitor your package's progress.
  • You will receive an email notification once your order has shipped, including tracking details.

3. International Shipping

We currently offer international shipping to select countries. Shipping rates and delivery times for international orders will be calculated at checkout.

  • Customs Fees: Customers are responsible for any customs duties, taxes, or import fees associated with their orders.
  • Please note that customs processing can cause delays, which are outside of our control.

4. Order Issues & Delivery Problems

If your order is delayed, lost, or damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your package.

  • Lost Packages: If your tracking shows that your package has not been delivered, please contact us within 5 days of the estimated delivery date.
  • Damaged Items: If you receive a damaged item, please take a photo and contact us within 3 days of receiving the package.

5. Address Accuracy

Please ensure that your shipping address is accurate before completing your order. We are not responsible for lost or delayed shipments caused by incorrect addresses provided at checkout.

6. Contact Us

If you have any questions regarding your order or our shipping policy, feel free to contact us at starlineminds@gmail.com. We’re here to help!